Skip the docs.
Talk to the builders.
uReferrals is built by a small team that answers every email. No ticket queues, no bot-first chat, no “we’ll get back to you in 3–5 business days.” You write, a human writes back — usually the person who built the thing you’re asking about.
Email us
Best for anything that isn't urgent. Paste screenshots, dump your code snippet, ask the weird one. We read every message.
Open email →Book a 20-min call
Integration questions, pricing for bigger programs, or you just want to see it working before signing up. Same-day slots usually available.
Pick a time →Found a bug?
We triage bug reports first, before anything else in the inbox. Include what you did, what you expected, what actually happened. We'll fix it the same day if we can.
File an issue →Some things are faster to just ask.
You're evaluating for a larger program
Running a 7-figure SaaS with dozens of existing affiliates? Let's talk about migration and a custom onboarding. We make the switch painless.
The integration is weird
Built on a framework we don't mention? Custom billing that isn't quite Stripe? Send the architecture and we'll map out how tracking + payouts work.
You want to see it working
20-minute call, screen share, live demo on real data. Faster than reading any docs page. Book a slot — it's literally what we're here for.
Bug or something broke
Tracker firing twice? Payout status stuck? Email us with the program ID and the approximate time — we can pull logs and have an answer the same day.
Pricing for an edge case
Weird scale, weird geography, revenue-share model that doesn't fit Pro or Scale? We'll quote something that makes sense for your situation.
A question you couldn't find in the docs
Docs will never cover every scenario. If you got halfway through setup and stopped, tell us where you got stuck — we update the docs based on real questions.
A few quick ones.
How fast do you actually respond?+
Median is under 4 hours during EU working hours, usually same-day otherwise. If you have not heard back in 24h it got caught in a spam filter somewhere — resend and yell at us.
Is there a phone number?+
No. Async-first, on purpose. If you need voice, book a Cal slot above — we'd rather have 20 focused minutes than play phone tag.
Do you have a status page?+
Yes — status.ureferrals.com. If tracking or payouts are degraded, that page says so before your inbox does.
Can I ask about features you haven't built yet?+
Please. We prioritize the roadmap off real customer requests more than anything else. Email with your use case and we will either confirm it is coming, say why it is not, or add it to the list.